Our products are warranted to be free from defects in materials, and workmanship. Our warranty applies when the product is used for the purpose intended, under normal conditions and does not apply to damages caused by typical wear and tear, unreasonable use, neglect, unauthorized repair, improper packaging by customer. MARICEL GROUP does not guarantee vinyl against staining or fading.

The warranty, beginning from the date of purchase or delivery to the customer, is in effect for the length of time indicated below:

Hydraulic pumps - 1 years. All-purpose Reclining Chair Mechanisms - 1 year. Wash Unit Bowl, Seat, Fixtures and parts 90 days.

During the warranty period, Maricel Group will, at its option, repair or replace parts of products that prove to be defective free of charge. Retain the original dated sales receipt. Proof of the date of purchase will be required with any request for warranty repair or replacement. Shipping and handling fees for warranty parts are the responsibility of the customer and are non-refundable. Customer is claiming the warranty may be requested to send defective parts back to us at his own expences in exchange to the free warranty parts (special conditions apply).

Last items may vary in assembling parts and look not exactly as shown on the WEBsite.

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.

ITEMS OUT OF WARRANTY ARE THE RESPONSIBILITY OF THE BUYER.

We accept VISA and MasterCard, certified cheques, company and personal cheques (allow 10 days for clearance). Credit card charges are made securely offline. For your safety and security, MARICEL GROUP does not process any credit card transactions over the Internet. Please call 1-416-850-5601 to place your order. If your credit card is declined during order processing, you will be notified over the phone within 24 hours.

If the products you order are in stock - please allow 4 to 15 business days for delivery - within the continental U.S.A and Canada. Whenever possible, we will ship via FedEx. However, some products are too large or heavy for FedEx and will require contracting a Freight Carrier. Freight costs are the responsibility of the customer (for the exact quote please contact us). The salon equipment is properly packaged for safe shipment directly to your salon. While freight damage is not a frequent occurrence because of packaging practices, no shipment is immune to the risk of loss or damage. It is the responsibility of the consignee to unload the shipment, inspect it upon receipt, and appropriately note any damage or shortage on the delivering carrier's bill-of-lading. Also the consignee is responsible for examination of the order for the purpose of detection of the defects and missing parts and reporting it within 10 days from the delivery date.

Upon shipment of your order we will send you a receipt and tracking number so you may track your order at any time. If you would like your information sent by email or fax, please notify us at time of order.

All new merchandise may be returned within 10 (ten) days of receiving it. Return requests MUST be approved in advance and are subject of 30% restocking fee. Customers are responsible for any shipping charges and insurance associated with products returned. Products must be returned in their original packaging, new, unused showing no signs of wear and tear. All products that are returned will be inspected prior to replacement approval or refund.

We specialize in offering a wide variety of optional color choices, which are available by Special Order. Please allow 10 to 12 weeks for receipt of Special Order items. A 50% Deposit is required. Cancellation of a Special Order forfeits the Deposit. Special Order items are NOT returnable.